FreeBee Data FAQs
Find answers to common issues here.

General

What is FreeBee?

FreeBee from Verizon helps you acquire, influence, and retain your customers by rewarding them with mobile data or by making their mobile experiences free of data charges.

Are all subscribers eligible for FreeBee Data?

Verizon Wireless subscribers on the new unlimited plan are not eligible for FreeBee Data.  For more information, please reach out to our support team.

Getting Started

Will there be a sales representative I can work with?

Yes. After the Get Started form is submitted, a sales representative will reach out and be on hand to walk you through the process, answer any questions, and can even provide guidance on creating a campaign that works for you.

What information do I need to have before starting the sign up process?

Fill out the Get Started form and a sales representative from our team will contact you. We will walk you through the sign up process and help you set up a Verizon My Business customer (for billing purposes). You will also need to sign the FreeBee customer agreement. To become a Verizon My Business customer, you will need to provide your sales representative the following information: company name, address, phone number, tax ID, DUNS number (optional), point of contact for your account, and corporate email address.

I’m already a Verizon My Business user. Do I still need to fill out the Get Started form?

As an existing My Business customer, you will still need to submit the Get Started form. As soon as your My Business account has been verified by a sales rep, you will be asked to sign a FreeBee customer agreement. This portal does not support existing Verizon Enterprise Center customers, so a My Business account will need to be set up.

What are my next steps after submitting the Get Started form?

Once the Get Started form is submitted, a sales representative will be in touch within 48 hours. Your information will be confirmed, and we will help you set up your business account, as well as walk you through the set up. Once your My Business account is set up, you will receive an email with steps on how to create an account, as well as sign the Terms and Conditions.

Where do I manage profile and account information?

After you login to the portal, click on "Account Management" and then on the "Profile" page to manage your account info. You can change your password and view the product-specific customer agreement in the Profile tab of Account Management. You can also click on the Account tab to edit your account info and view current bill.

How do I manage users?

You can modify users from the "Users" tab in the Account Management section of the portal.

Can I set different roles/permissions for each account user?

A user may be assigned as a Point of Contact (POC) or as a general user. Both POCs and general users have full access to the portal features. But, only the POC (or Verizon support) can add, delete, or change user profiles. And only one POC may be assigned per account.

How do I view my service agreements?

After you log in, go to "Account Management" and then to the Profile tab.

How do I change my password?

Once you are logged in, go to Account Management and then to the Profile tab.

I forgot my login credentials. How do I reset my password?

 Click on "Forgot my Username" or "Forgot my Password" on the login page here

I have some questions before I get started. Who can help answer them?

The FAQs section is a great resource and should answer the majority of your questions. However, if you still have specific questions, call 888-308-5006 and we’ll be happy to help.

Support

What are your support hours?

Business & Government Customer Operations (BGCO) hours of operation are Monday through Friday from 8 AM to 10 PM EST.

How do I contact support?

You can reach our support team by calling 888-308-5006. We’ll be happy to help you.

Billing

Where do I view my Billing?

  1. Go to this page and log in: https://sso.verizonenterprise.com
  2. Click on the Billing tab.
  3. Go to the Statements page.
  4. Select the desired bill statement from the left-hand drop down menu (the current bill will be the default).
  5. Select the desired account number from the right-hand drop down menu.
  6. Click the Display button.
  7. You can also download the statement as a .pdf, .csv or .xml file by using the "Download" drop down menu and clicking the Go button.

You can also view your current bill from Account management and then on the Account tab

How do I submit billing related queries?

You can submit a billing-related query using the Contact Us form. A Customer Service Rep will get back to you at the earliest. You can also call us at 888-308-5006 and talk to a Customer Service Rep about the bill directly.

How will I be billed?

Verizon bills FreeBee customers on a monthly invoice basis and invoices are generated based on what your campaign has spent. For billing purposes, we need to conduct a credit check, which will give you the amount of credit you will have with Verizon.

Creating a Campaign

What is a FreeBee Data campaign?

A FreeBee Data campaign is determined by the sponsor and is comprised of the URLs that you want to sponsor, the length of time you want to pay for the sponsorship, the type of content you choose and your monthly budget. The FreeBee Data service is organized into individual campaigns in order to provide more control and accountability around your mobile marketing efforts. Campaign creation is the first step in enabling the FreeBee Data service for selected mobile content and features a unique alphanumeric identifier (known as the “Campaign Token”) that allows sponsors to easily track their campaigns.

How do I create a FreeBee Data campaign?

To create a campaign, you first need to create a FreeBee Data account. If you haven’t done so already, submit the Get Started form and a sales representative will help you. 1. Login to the FreeBee portal 2. Click on create campaign 3. Decide if you will use Sandbox (QA tool) 4. Enter the following information:

  • Campaign name
  • Dates that you will run the campaign (if you wish, you can select specific dates)
  • Monthly budget
  • Sponsored domains

Can I change a campaign once it has launched?

Yes. You can edit your campaign by following these steps. 1. Once logged in, click on campaigns 2. Find the campaign you want to edit and click on it 3. In campaign information, click edit on the right side

Can anyone edit a campaign?

Any authorized FreeBee Data account user has the ability to create, pause or edit campaigns.

Can I target my campaign to select regions or consumers?

Currently, FreeBee Data does not support this capability.

Tracking a Campaign

What kind of campaign information can I track?

FreeBee Data provides a variety of campaign metrics including content views, conversion rates, browser types and most popular pages/regions.

How do I track bytes and other campaign metrics?

The FreeBee Data Portal features a campaign analytics dashboard that provides detailed, near real-time data on a variety of key metrics including clicks, conversions, total bytes consumed, browser/OS audience and location-based information as well as customizable reports. (Note that billing data included on the metrics dashboard should not be considered a substitute for your actual bill, as the two amounts may vary.)

Modifying, Deleting or Closing a Campaign

Can I pause or stop an active campaign?

Campaigns can be paused at any time and, if desired, re-started again at a later date. You can also pause or stop a campaign by moving it into the archive folder. Verizon reserves the right to suspend or deactivate an account at its sole discretion.

Can I change a campaign once it has launched?

Yes. The FreeBee Data Portal provides key performance indicators (KPIs) to help sponsors improve and maximize their FreeBee Data results over time. Sponsors can limit, expand, cancel or adjust campaigns at any time via the portal to get the best return on their marketing dollars. Note that pricing models cannot be changed once a campaign has launched, nor can a campaign be extended beyond the limits set by Verizon. 

Can I delete a campaign?

FreeBee Data does not have a permanent delete feature. Instead, deactivated campaigns may be securely archived in your FreeBee Data archive folder. Archived campaigns cannot be deleted, as they are intended to serve as a permanent, secure record of your campaign history.

Can I clone or copy previous campaigns to create new ones?

FreeBee Data does not currently support a copy/clone feature for entire campaigns. FreeBee Data sponsors may, however, manually enter the same content and settings to create new campaigns that are otherwise identical to past campaigns.

Can I change my campaign budget while a campaign is active?

At any time during a campaign, you can increase or decrease the monthly campaign budget. Verizon reserves the right to change its pricing terms at any time, subject to a 30-day notification to existing FreeBee Data sponsors prior to any price change.

Can I reactivate a paused campaign at a later date?

Yes, provided the campaign has not been archived and that there is budget available. Archived campaigns cannot be reactivated, although FreeBee Data users can open the archived campaign and use the same parameters to create a new campaign. New campaigns will be subject to the most current pricing terms from Verizon.

My campaign stopped suddenly. Why?

Your campaign may have stopped for one of several reasons including:

  • An authorized user has paused the campaign
  • The campaign budget limit was reached
  • The campaign was set to expire on a particular date
  • Billing problems
  • Possible fraud detection
  • Termination of the sponsor’s FreeBee Data account

Verizon reserves the right to pause or deactivate a campaign (or account) at any time including for breach of the Customer Agreement.

Reports and Dashboards

Does FreeBee Data provide analytics or reporting?

The FreeBee Data Portal features a dashboard and reporting tool that tracks content views and other campaign metrics at an aggregate level. Sponsors can use these tools to track conversion rates, page views, views by device type, campaign spending and more.

What key performance indicators (KPIs) does FreeBee Data measure?

The dashboard and reporting tools featured in the FreeBee Data Portal capture a variety of KPIs that help sponsors better understand and engage users to improve results and retention, including:

  • Total number of unique visitors
  • Conversion rates
  • Total data consumption
  • Visitors by region, browser, operating system
  • Top active pages

What is the difference between a report and a dashboard?

The FreeBee Data Dashboard is a collection of data results based on all active campaigns at any given time. FreeBee Data Reports offer a detailed view of an individual campaign. In a report, the user also has the ability to view campaign metrics across specific windows of time (e.g., days of the week, time of day, etc.).

What information is displayed on the dashboard?

The FreeBee Data Dashboard features a visual representation of near real-time information on key performance indicators and metrics including:

  • Trends: number of active campaigns and unique users, total spending, conversion rates, etc.
  • Campaign-specific data: click conversions, spending, unique users
  • Heat maps of users by region
  • Visits by browser and operating system
  • Most popular pages by: total visits, cost, conversions
  • Total campaign effectiveness by: cost, conversion, users, downloaded data Please refer to your bill for monthly billing statements.

Can I customize my dashboard?

FreeBee Data’s widget-based dashboard can be easily customized by adding, moving and removing widgets from your dashboard. To move a section of the dashboard, place your mouse over the section header and a directional icon will appear; click and hold the mouse to drag the section to a different part of the screen. To delete a section, hold the mouse over the section until you see an “X” appear; click on the “X” to remove the section and return it to your widget folder. To add a widget, simply click and hold the mouse over the widget in the Available Widgets section and drag it to its desired location on the page.

What is a conversion rate?

The conversion rate measures the number of visitors who have clicked on your sponsored content, as a percentage of total page visits through the Verizon network. So, for example, if your web page had 500 visitors and 50 of them chose to click on a sponsored content link on the page, the conversion rate for that content link would be 10 percent.

How do I view different metrics for each campaign?

From the Your Campaign section of the FreeBee Data Portal, you can toggle between the Conversion, Total Spending and Unique User charts by using the left and right arrows that appear at either end of the chart. Please refer to your bill for monthly billing statements.

Can I track my campaign by region?

FreeBee Data’s reporting/analytics dashboard features a regional heat map that identifies the five “hottest” regions for your campaign based on total views.

Can I create custom campaign reports?

FreeBee Data allows sponsors to generate custom reports based on individual campaigns, metrics and time periods. These reports can also be filtered to focus on a particular campaign or data point (e.g., total views). At the moment, you are unable to download or export reports.

Where can I view my total spending for all campaigns?

FreeBee Data allows you to quickly track current spending (with a one- to two-hour time delay) for each campaign; this feature is available in the Campaign Reporting screen. Currently, FreeBee Data does not allow you to view spending for all of your campaigns as an aggregate total. Please refer to your bill for monthly billing statements.

How do I view a report for a specific campaign?

You can generate and view a report on a specific campaign by selecting that campaign from the Reports tab. You can also choose to report on a specific time period within a campaign using the From and To calendar tabs above the report.

Can I compare multiple campaign results side by side?

Side-by-side comparison can be done at a high level in the dashboard view. Currently, FreeBee Data does not support detailed side-by-side campaign comparisons online.

Can I export FreeBee Data results to my marketing automation tools?

Yes, FreeBee Data allows you to download and export your campaign results as a PDF, Excel or CSV (comma-separated value) file that can be imported into third-party marketing tools.

Are changes to my dashboard’s appearance saved the next time I log in?

Yes, any changes you make to your dashboard or reports will be automatically saved when you log out and appear the next time you log in.

Deactivating an Account

How do I deactivate my FreeBee Data account during the beta program?

To deactivate or suspend your FreeBee Data Account, please contact support.

My account has been deactivated – what happened?

Verizon may de-activate an account for violations of the agreement. Please see your Customer Agreement or contact support for more details.

Technical Support

What are the technical limitations of the FreeBee Data service?

The FreeBee Data service is designed to support many, but not all, possible usage scenarios. Sponsors must follow the Integration Guide instructions to ensure the FreeBee Data service works as expected. In addition, the FreeBee Data service does not support the following usage scenarios:

  • When a subscriber is connected via a Wi-Fi network, the FreeBee data service will turn off automatically.
  • If a subscriber is using a third-party proxy that interferes with the FreeBee Data service, sponsored content may not appear as sponsored or the FreeBee Data service may not be available.
  • The use of custom HTML tags and attributes containing URL references is not supported. If a custom tag or attribute contains a URL reference, the Verizon APIs, SDKs, SSP and Proxy are not aware of these customizations and therefore are not able to correctly configure the URLs for the FreeBee Data service.
  • Content streamed directly from a website.
  • Server redirects and dynamically generated URLs cannot be configured for use by the FreeBee Data service and thus are not supported.
  • Content on some third-party apps such as YouTube and Google Maps cannot be sponsored using the FreeBee Data service, as these sites use custom meta properties to display their content.
  • Subscribers cannot share FreeBee Data links (e.g., forwarding a sponsored link in an email). Also, sponsored links are only valid while a subscriber is on a Verizon network.
  • The FreeBee Data service will not work with any images, videos, content retrieved via redirection or dynamically generated pages that are not properly signed during the Integration process.